Refund policy

Returns, Exchanges & Store Credit Policy

At Sunfox Active, we want you to love every piece you purchase. We understand that sometimes a size isn't quite right, or you might change your mind. We're always happy to help you find something that works better for you. 💕

Change of Mind & Wrong Size

We offer exchanges or store credit only for eligible change-of-mind or wrong-size returns. We do not offer refunds to the original payment method for these returns.

You have 30 days from receiving your order to contact us and request an exchange or store credit.

To be eligible, items must be:

Unworn, unused and in their original condition.
Returned with all original tags attached and original packaging.
Accompanied by proof of purchase.

Exchanges are subject to stock availability. If your preferred size or colour is unavailable, we can arrange store credit instead.

Sale Items & Gift Cards

Sale items and gift cards are not eligible for change-of-mind returns, exchanges or store credit.

This exclusion does not affect your rights under Australian Consumer Law.

How to Request a Return

Please email info@sunfoxactive.com.au within 30 days of receiving your order, including your order number and the reason for your return.

Once your return is approved, we'll provide instructions for sending your item back.

Return address:

Sunfox Active
92 Stratton Terrace
Manly QLD 4179
Australia

For change-of-mind and wrong-size returns, customers are responsible for return postage unless otherwise agreed.

Please do not send items back without contacting us first.

Once we receive and inspect your return, we'll arrange your exchange or store credit.

Faulty, Damaged or Incorrect Items

We take pride in the quality of our activewear. If you receive a faulty, damaged or incorrect item, please contact us at info@sunfoxactive.com.au with your order number and details of the issue.

We'll assess the issue and work with you to arrange an appropriate remedy in accordance with Australian Consumer Law.

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Where Australian Consumer Law gives you a choice of remedy, that choice remains yours.

Our change-of-mind policy, sale-item exclusions and 30-day return period do not limit or replace your statutory consumer rights.